Project Overview
As a content producer at Xbox, I led the support migration for Microsoft Casual Games, managing the transition from the Zendesk help center to the Xbox Support platform. My dual-role involved maintaining and updating content on both platforms during the transition period, ensuring a seamless experience for users as we moved to the new support.xbox.com infrastructure.
Working closely with PMs and backend developers, I coordinated the content migration while continuing to support the existing Zendesk platform until the transition was complete. This included managing parallel content updates, implementing redirects, and training support teams on the new platform while maintaining the legacy system.
After the migration, I continued supporting the new Xbox Support platform, handling page builds, feedback form management, and coordinating content updates across partner teams. My role was crucial in ensuring zero disruption to users throughout the transition period.
Visual Highlights
Main Support Hub
Support Article + Assistance
Support Form Example
Xbox Support – Jigsaw Puzzle Deletion
Game Support Page
Troubleshooting Guide
This project reflects a scalable, standards-driven publishing pipeline that supported both legacy continuity and modern platform integration—across browsers, devices, and global markets.
Migration in Motion
Rebuilding from the inside out—hands-on with systems, structure, and support.
During the migration from Zendesk to Xbox Support, I worked deeply in both platforms—maintaining legacy content while constructing the new support experience. I coordinated updates, prepped content for localization, and managed the structured transition of forms, articles, and metadata across platforms.
From accessibility compliance (WCAG 2.1 AA) to visual QA, device testing, and link validation, I helped ensure every asset, interaction, and content element was polished and production-ready. This direct work enabled a smooth launch of the new support site—adapted for a global, multilingual audience.
Transformation in Motion
An interactive showcase of the UI redesign journey—highlighting key improvements.
The redesigned interface offers a more intuitive and streamlined experience for users.
Tools & Technologies
Results & Impact
12+
Game titles migrated
100%
Accessibility compliance
Zero
User disruption during launch
Key Achievements:
- Migrated hundreds of support articles and forms across 12+ casual game titles
- Ensured full accessibility compliance and seamless UX across devices and locales
- Reduced support ticket duplication through clearer self-help structure
- Successfully sunset legacy site with no downtime or user confusion
Key Learnings
Migration Planning
Proactive mapping of legacy structures to new platforms ensures cleaner launch timelines.
Accessibility First
Building WCAG-ready content from day one avoids backtracking and improves usability for all.
Cross-Team Sync
Frequent syncs with PMs, design, and localization teams reduced friction across publishing and QA stages.