Project Overview
As a content producer at Xbox, I partnered with Compulsion Games and cross-discipline teams to launch the support experience for South of Midnight. This included building a dynamic, fully localized Help Center aligned with the game’s unique tone—interweaving accessibility, folklore, and functional clarity.
I crafted structured content tailored for console and PC users, helped prepare the site for localization across 40+ languages, and oversaw creative asset flow, UI reviews, and accessibility checks. I worked closely with PMs and designers to bring this support hub to life, and helped define scalable templates to support future titles.
Visual Highlights
Help Center homepage
Support overview
Xbox games & apps support
FAQ section
Accessibility settings
Player issue report form
Known issues & updates
Troubleshooting tools
Behind the Scenes
My contributions included shaping and deploying the in-game issue reporting form—covering South of Midnight, We Happy Few, and Contrast. These forms were designed for accessibility, scalability, and secure handling across platforms. I collaborated with developers and QA to test submission workflows, supported compliance reviews, and ensured localization readiness for all help center modules.
I also managed the screenshot asset pipeline—capturing, editing, tagging, and optimizing images for narrative clarity and SEO alignment. Every detail mattered, from alt text accuracy to platform-specific content visibility.
Player issue reporting form
Tools & Technologies
Results & Impact
40+
Languages supported
100%
WCAG 2.1 AA compliant
0
Critical issues at launch
Key Achievements:
- Launched support for South of Midnight ahead of schedule, aligning with game's reveal
- Reduced support ticket volume by 30% through intuitive content organization
- Achieved 100% compliance with Xbox accessibility standards (WCAG 2.1 AA)
- Established reusable templates for future Compulsion Games titles
- Streamlined asset pipeline, reducing update deployment time by 40%
Key Learnings
Cultural Sensitivity in Support Content
Bringing Southern Gothic themes into a support setting required nuance—balancing technical clarity with thematic voice.
Reusable Frameworks for Multi-IP Studios
Creating scalable systems allowed Compulsion’s legacy titles to share a submission and help framework with South of Midnight.
Accessibility from the Ground Up
From page templates to game option callouts, accessibility wasn’t retrofitted—it was foundational.