Project Overview
As a senior content producer, I managed live publishing and platform upkeep for support.Xbox.com, delivering help content and notifications across web, console, mobile apps, and desktop clients. My work spanned scheduled game launches, global migrations, form systems, and highly visible system-wide updates for an audience of over 32 million players per month.
My contributions ranged from front-line bug triage and content QA to writing scripts for asset verification, automating scrub passes, and collaborating across PM, DevOps, content, and localization. I produced user flows such as the Xbox refund experience, contributed to editorial and production guidelines, and authored high-visibility notifications that appeared across Xbox ecosystems.
Behind the Scenes
I worked across the full publishing pipeline—from building troubleshooters and localization-ready forms to writing notifications deployed across console, web, and apps. I crafted the Xbox refund support experience, created training and launch videos for game hubs, and managed sensitive embargoed content with zero leaks. I also maintained Instant Answer logic for Xbox’s internal help search and wrote editorial guidelines to support cross-team consistency. Technical work included writing PowerShell and C# scripts to automate content scrubs and validate asset references via Azure DevOps. All work was tested in live environments for accessibility (WCAG 2.1 AA), regional compliance, and platform behavior.
Visual Highlights
Xbox Support homepage
Cross-platform notification
Refund support experience
CMS content editor
Troubleshooter form logic
Troubleshooter form logic