Chad Martin

Producer – Xbox | Microsoft

Hanson Consulting Group · Full-time

Jun 2014 – Present · Kirkland, WA

Producer and systems strategist for Xbox Support, contributing to CMS migrations, internal tooling, AI-powered editorial workflows, multiplatform content delivery, and original video production. Drove the Copilot Playground initiative and collaborated with engineering, localization, and UX to enhance support experiences. Produced in-app support content for the Xbox Support app on console and the Xbox app on PC, and maintained support.xbox.com—Xbox’s global support site with 30 million monthly users.

Built and launched game support hubs for major titles including Hellblade II, South of Midnight, Microsoft Casual Games, and Gears of War— delivering help content across console, desktop app, mobile, and web. Also produced video walkthroughs, showcase reels, and training-focused trailers to support product launches and elevate the support experience.

Xbox Console & Web Producer– Xbox | Microsoft

Denny Mountain Media

May 2010 – Jun 2014 · Redmond, WA

Maintained and published content for Xbox.com and Xbox console platforms using proprietary CMS tools. Delivered support materials—including troubleshooters, product pages, and game-specific help—directly to the console UI.

Produced promotional Game Billboards: full-screen interactive panels spotlighting games, features, and service updates.

Contributed content to support.xbox.com, optimized assets, and performed QA for global launches.

Collaborated across internal and international teams to ship high-visibility support and promotional content across multiple product lifecycles, including the Xbox One launch.

Web Producer – Xbox | Microsoft

Filter, A Merkle Company

Feb 2009 – Jun 2010 · Seattle, WA

Produced and published content for Xbox.com, one of Microsoft's most-visited consumer sites, including splash pages, game hubs, and global release campaigns. Built responsive, production-ready web pages from Photoshop mockups using hand-coded HTML and CSS.

Supported internal Microsoft teams by designing SharePoint sites and communication templates, delivering content and tools to over 25,000 employees worldwide. Managed high-visibility content for millions of monthly users while maintaining brand and technical standards.

Additional roles

Microsoft, Muze, Loudeye, DiscoverMusic

1998 – 2009 · Seattle, WA

Held roles including Web Producer, Media Supervisor, Graphic Designer, and Content Technician. Responsibilities spanned metadata tagging, CMS publishing, CD archive management, digital delivery, QA, and team training across media and tech companies.