Chad Martin

Producer – Xbox | Microsoft

Hanson Consulting Group · Full-time

Jun 2014 – Present · Kirkland, WA

Producer and systems strategist for Xbox Support, contributing to CMS migrations, internal tooling, AI-powered editorial workflows, multiplatform content delivery, and original video production. Drove the Copilot Playground initiative and collaborated with engineering, localization, and UX to enhance support experiences. Produced in-app support content for the Xbox Support app on console and the Xbox app on PC, and maintained support.xbox.com—Xbox’s global support site with 30 million monthly users.

Built and launched game support hubs for major titles including Hellblade II, South of Midnight, Microsoft Casual Games, and Gears of War— delivering help content across console, desktop app, mobile, and web. Also produced video walkthroughs, showcase reels, and training-focused trailers to support product launches and elevate the support experience.

Web producer – Xbox | Microsoft

Denny Mountain Media

May 2010 – Jun 2014 · Redmond, WA

Maintained Xbox web and console content using a proprietary CMS. Published support materials to the Xbox console, including troubleshooters, product pages, and game-specific help. Also published promotional Game Billboards—full-screen panels spotlighting titles, features, and updates directly to console users, and contributed content to support.xbox.com.

Optimized assets, performed QA, and collaborated with global teams to launch key support pages and console content across multiple product cycles, including for the Xbox One launch.

Web producer – Xbox | Microsoft

Filter, A Merkle Company

Feb 2009 – Jun 2010 · Seattle, WA

Produced and published web content for Xbox.com, including splash pages, game title hubs, and major release campaigns. Built complex, high-visibility pages from scratch using HTML and CSS, translating Photoshop-based visual designs into responsive, production-ready layouts. Also supported internal Microsoft teams by building SharePoint sites and communication templates.

Helped deliver outreach and support content to over 25,000 internal users and the global Xbox audience.

Additional roles

Microsoft, Muze, Loudeye, DiscoverMusic

1998 – 2009 · Seattle, WA

Held roles including Web Producer, Media Supervisor, Graphic Designer, and Content Technician. Responsibilities spanned metadata tagging, CMS publishing, CD archive management, digital delivery, QA, and team training across media and tech companies.